Then, you can restore the registry if a problem occurs. For added protection, back up the registry before you modify it. Please make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Important: The following steps show you how to modify the registry. You may want to make this profile the new default profile and transfer information from your old profile to the new one. If search works, there may be an issue with your old profile. In the drop-down list in the Choose Profile dialog box, choose the new profile name you created and select OK.Ĭlick in the Search box and try your search. Under When starting Microsoft Outlook, use this profile, choose Prompt for a profile to be used and then select OK. You'll find the new profile name you added listed on the General tab in the Mail dialog box. If prompted, provide account information, such as email address and password, and select Next. In the Profile Name box, type a name for the new profile, and then select OK. In the Mail Setup - Outlook dialog box, select Show Profiles, and then select Add in the General tab. Or, you can exit Outlook, and open Mail in the Windows control panel. In Outlook, select File > Account Settings > Manage Profiles. Now what I want to figure out is how to prevent this from happening in the future in any form.Follow these steps to create a new profile and test search: As it will feed the incorrect credential cached login and do the same thing when trying to add the new profile as was reporting in the OP. Unfortunately most users "remember" the account to make future sign-in easy except for when they next change their password.įor earlier answers, Rebuilding the Outlook profile will not work while the Microsoft Account is still linked. Best way to avoid this is to not link your Microsoft Account and just "Skip for now" when it asks if you wish to remember your account. Which tells me that the linked Microsoft Account does not update on your system when you change your password. I see this happen only after a user changes their password. After that, you will then be ale to actually enter your password for Outlook. The quick and easy is simply going into Accounts > Access Work or School and disconnect your Microsoft Account. This issue is caused by the new Modern Authentication method Microsoft is using that is basically making everything SSO with your Microsoft Account. Though I am still trying to find the root cause.
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